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Second guessing your purchase decision? We understand if you had a last minute change of heart. MIYU Beauty’s goal is to guarantee your complete satisfaction. MIYU Beauty is happy to accept returns on one or more products if you comply with the Return Policy below.
This return policy (“Return Policy”) governs the return or merchandise (the “Merchandise”) by you (“You”) to MIYU Beauty Corp. (“MIYU Beauty”) after purchases are made through www.miyubeauty.com (the “Website”).
EXCHANGES
Unfortunately at this time, MIYU Beauty offers no exchanges on merchandise sold.
RETURNS
Prior to returning your Merchandise, you must fulfill all of the following requirements:
- You may return Merchandise purchased on the Website within 30 days from the date of purchase of the Merchandise for a full refund of the purchase price outlined in the agreement between You and MIYU Beauty minus any shipping costs.
- You may return Merchandise only if it is in its original condition and it is unopened, unused and not damaged.
- You may return Merchandise if the incorrect Merchandise was shipped to You in error by MIYU Beauty.
- You must contact MIYU Beauty at shop@miyubeauty.com and request a returned merchandise authorization (“RMA”) number.
- You must complete the return form provided by us, which requires your name, phone number address, order number and reason for return.
- You must place Merchandise in a shipping envelope or box and include the shipping form inside the package and the RMA number on the outside of the package
Regretfully, MIYU Beauty will not issue any refunds that do not comply with the foregoing procedure.
NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, MIYU BEAUTY RESERVES THE RIGHT TO DESIGNATE ON THE WEBSITE THAT CERTAIN MERCHANDISE IS NON-REFUNDABLE. MIYU BEAUTY WILL LIST ANY SUCH RESTRICTIONS ON THE PRODUCT DETAIL PAGE.
REFUND PROCEDURES
Your refund will be processed within approximately 14 business days from receipt of the returned Merchandise. Once MIYU Beauty receives, processes and accepts Your return, You will receive an e-mail which confirms Your refund. Your refund will be credited back to the same credit card used to make the original purchase of Merchandise on the Website. Refund times will depend on the credit card company’s policies.
SHIPPING
Returns of Merchandise must be shipped by You at Your expense within seven business days of receipt of a RMA number from MIYU Beauty. All returns of Merchandise must be shipped in a well-padded envelope or box to prevent damage during transit. MIYU Beauty is not responsible for any loss or damage to Merchandise that is returned by You.
As always, if you are unhappy with your purchase, please write us and let us know why. Your thoughts and feedback will only help us serve you better.
